Dish Network FAQ
December 3, 2009 | Posted by admin What is DISH Network® ?
DISH Network® (Nasdaq:DISH) serves more than 13 million satellite TV customers through DISH Network®, and is a leading U.S. provider of advanced digital television services. DISH Network’s services include hundreds of video and audio channels, Interactive TV, Pay-Per-View, DISH On Demand , HDTV, sports and International programming, together with Standard Professional Installation and 24-hour customer service. DISH Network® has been a leader for 25 years in satellite TV equipment sales and support worldwide. DISH Network® is included in the Nasdaq-100 Index (NDX) and is a Fortune 500 company.
Where is DISH Network® offered?
DISH Network service is offered all over the U.S. including Hawaii , Alaska and Puerto Rico . Areas outside the continental United States will usually need a larger dish to receive an adequate signal. The size of the dish may range from a 24-inch dish to a 1.5 meter dish depending on the location.
Tell me about sports on DISH Network.
Hockey – NHL CENTER ICE
Get up to 40 games per week from around the League, including select games broadcast in high–definition.
Basketball – NBA LEAGUE PASS
Get maximum coverage of your favorite NBA action with up to 40 regular season games a week not otherwise available in your local area. NBA League Pass also includes NBA TV, NBA League Pass Broadband, NBA League Pass Stats Central and select games in HD.
College Basketball – ESPN FULL COURT
Get up to 450 college basketball games from around the country. Watch great match–ups from top conferences in the country: ACC, Big 12, Big East, Colonial, MAAC, MAC, PAC–10, SEC, Sun Belt and WAC.
College Football – ESPN GAMEPLAN
Watch up to 150 of the best match–ups from the nation’s top conferences, including the SEC, ACC, Big East, Big 12, Pac–10, WAC, MAC and Sun Belt.
Soccer – MLS DIRECT KICK
Get over 100 Major League Soccer regular season games plus select playoff games. Watch all 13 MLS teams and other star players.
National Broadcast Stations
There are many games broadcast nationally on channels such as ESPN, ESPN2, Fox Sports World, ESPN Classic, USA, WGN, TBS or TNT. See your Electronic Program Guide for game and time information.
Local Networks
You can view many professional sports games including NFL, NHL, MLB and NBA on your local networks.
DISH Network Pay–Per–View
We also have many types of sports available on DISH Network Pay–Per–View.
Tell me about HDTV Programming on DISH Network.
DishHD has the best sports and movies in HD, and now carries over 90 channels of high–definition programming. You are certain to find your favorite programming with DishHD. DISH Network also offers an industry–leading HD DVR, which has been rated best in class by CNET beating TiVo® (cnet.com review, 2/19/08). You can lease this top–of–the–line HD DVR for a low up front cost that includes the lease of the receiver, Standard Professional Installation and any necessary dish antenna upgrade.
Where can I find local weather forecasts?
There are a few ways for you to view your local weather forecasts.
DISH Instant Weather – If you have a receiver with Interactive TV, you can instantly view your local weather or the weather in any major city you choose. Simply tune to dish home Interactive TV on channel 100 and select your city to view your local weather. Local News – If you subscribe to Local Channels, you can view your local news reports daily which normally includes local weather forecasts. The Weather Channel – If you do not have Interactive TV or subscribe to a Local Network package, The Weather Channel provides DISH Network customers with a national look at our nation’s weather. At this time only regional weather information is available and is scheduled by The Weather Channel. Regional specific feeds are currently unavailable.
Can I substitute one channel for another in my basic package?
Unfortunately, we do not allow channel substitutions. We strive to make satellite programming as affordable as possible and our packages have been set up in balance with cost effectiveness and consumer demand. One way to help keep our customer’s programming costs low is to provide stations in packages, rather than a la carte.
Why are International channels not available on the 119 or 110 satellites?
We are not able to offer International channels on the 119 or 110 satellite locations due to the space constraints on the satellites in those orbital slots. All International programming (other than the DISH Latino programming) is available on the 61.5, 148 or 121 satellite locations only.
Can I get International Programming only?
Yes, you can purchase International programming services only. Along with the cost of the International Programming, there is a $5.00 monthly charge. This is an access fee, as it does cost more to rebroadcast the International channels. This fee is waived if you purchase one of our basic programming packages such as America’s Top 60 or Great Wall TV.
What programming is not available in Alaska, Puerto Rico and Hawaii?
Most of our basic and premium programming is broadcast from the 119 o and 110 o satellite locations. Customers residing in Alaska, Puerto Rico or Hawaii are not able to receive the 110 o satellite signal or any of the channels broadcast from this satellite with the standard 20 inch dish. You may be able to receive the 110 o satellite signal with a bigger dish. Our web site offers channel and satellite information for each package. This will allow you to determine which channels you would be able to receive.
Is there somewhere I can find an overview of all the Pay-Per-View programming available?
Yes, the DISH Network Pay-Per-View Barker on channel 500 has previews and schedule information for Pay-Per-View movies, sports and events available Monday through Sunday and Channel 450 features sports airing live on TV today.
Where can I find Pay-Per-View programs in High Definition (HD)?
DISH Network Pay-Per-View offers movies and events in HD. In order to view high definition programs, you must have an HD television in addition to an HD capable receiver and a DISH 500 antenna. If you already have an HD system, go to channel 9467 for HD Pay-Per-View movies and or channel 9466 for HD Pay-Per-View events to see what?s playing in HD today.
What does “enhanced All Day DISH Ticket (ADDT)” mean?
The enhanced All Day DISH Ticket (ADDT) allows you access to pay-per-view programs for up to an entire day on every channel that program is playing on. Movies and events on ADDT channels are shown for up to 24 hours beginning anywhere from 5:00am EST to 6:30am EST (depending on the channel) and ending at the same time the following morning. This means that if you order a film at 1:00pm on channel 503, you will be able to watch it as many times as it airs through 5:30am EST the next morning.
What is SAP and how can I find out if I have it?
SAP stands for Secondary Audio Programming. Simply put, it means that there is another language track available on the program. Most often this “secondary audio” is Spanish. This feature can be activated on most TVs or on your DISH Network receiver in the “Settings” menu.
To find out if a program has SAP, highlight the program in the on-screen guide, and press “info” on your remote control. The description should include “(SAP)” at the end if the program you want to watch has SAP. In the case of Pay-Per-View movies that are being shown on more than one channel, you may need look for “(SAP)” in the extended information for each channel.
What is Letterbox format?
Letterbox (sometimes denoted as “LBX” in your on-screen guide) is best known as the format with “the black bars” on the top and bottom of the screen. This is a way to watch a movie as it was presented in theatres since a movie screen is wider than your TV. In the letterbox format, the original movie screen size is kept intact, which produces a black bar on the top and bottom of the TV screen.
How can I control the Pay-Per-View programming that my family has access to?
There are a couple of ways to ensure that only authorized viewers can see Pay-Per-View content. First, you can activate the Adult Guard feature on your receiver through the Locks menu. This feature hides the adult pay-per-view channels from your on-screen guide.
Second, you can activate the Pay-Per-View locks on your receiver. This will require a password from anyone in your household wishing to order a Pay-Per-View program. Follow these easy instructions:
- Go to the Locks menu,
- Select “PPV Locks”,
- Enter a four-digit passcode,
- Then, go back into the Locks menu and select “Activate Locks”
Source: www.dishnetwork.com
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